Shop Regulations

Online shop regulations

KOLONSKY

⭳ Regulamin do pobrania (PDF)

General provisions, contact with the shop owner
1. These regulations (hereinafter referred to as the ‘Regulations’) define the terms and conditions for using the KOLONSKY online shop, operating at www https://sklep.kolonsky.com/.
2. The owner of the Shop is Polna 42 Sp. z o.o. with its registered office at: ul. Polna 42 lok. 1, 00-635 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under the KRS number: 0000661462, NIP: 7010661646 (hereinafter the ‘Seller’).
3. The contact details of the Seller are as follows:
  
  Contact address: Polna 42 Sp. z o. o., ul. Polna 42 lok. 1, 00-635 Warszawa
  E-mail address: sklep@kolonsky.com
  Telephone number: +48451022401
Technical requirements
1. In order to use the Shop it is necessary to have:
  1. a computer or other device with an Internet browser;
  2. access to the Internet;
  3. an active e-mail address.
Personal Data
1. The administrator of personal data of the Shop's customers is the Seller.
2. All information about processing of personal data of customers as well as other persons using the Shop's website can be read in the Privacy Policy .
Conclusion of a sales contract, customer account
1. The Shop makes it possible to purchase goods (hereinafter referred to as ‘Goods’) displayed on the Shop's website. In order to make a purchase, it is not necessary to register / set up an account in the Store. To place an order, you need to select the Goods in the Store, add them to the ‘Basket’ with the appropriate button and continue the ordering procedure by selecting the relevant options (delivery and payment method).
2. Information about the Goods in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms and conditions of the Terms and Conditions.
3. Placing an order is conditional on filling in the order form with all the required data necessary for dispatch and possibly (at the customer's request) also with data for generating a VAT invoice.
4. If the customer decides to set up an account with the Store (hereinafter referred to as ‘Account’), registration is one-time only and the e-mail address and password selected by the customer are the basis for subsequent log-in. After logging into the Account, the customer has access to his/her order history and does not have to fill in the order form with his/her personal data again for subsequent orders.
5. The customer can cancel his or her account at any time without incurring any costs. To do so, please send your cancellation to the e-mail address: sklep@kolonsky.com.
6. Confirmation of the order by the Customer with the ‘I buy and pay’ button (or any other with the same wording) means:
  1. making an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
  2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
7. The conclusion of the contract of sale (hereinafter the ‘Contract’) occurs at the moment of acceptance of the order by the Seller for processing (acceptance of the Customer's offer), of which the Seller informs by e-mail with confirmation of acceptance of the order for processing.
8. If it is not possible to fulfil the order of Goods (in whole or in part), the Seller shall inform the customer about it - the Contract is not concluded then. At the same time, the Seller shall inform the customer of the existing possibilities of other order processing, e.g. partial processing of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and it is not possible to fulfil the order, the Seller shall immediately return the payments made to the customer (according to the extent of the order cancellation).
9. The Seller shall provide the customer with a confirmation of the conclusion of the Contract on a durable medium at the latest upon delivery of the Goods.
10. The shop is not responsible for non-delivery of an order or a delay in its delivery resulting from the customer providing an incomplete / incorrect delivery address or failing to provide other data necessary for the order to be processed.
11. The Seller reserves the right to suspend the execution of an order in a situation where the customer has provided false data or where the data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.
Prices and payment methods
1. Prices of the Goods are given in the Polish zlo ty (PLN) and in gross amounts, i.e. including VAT.
2. The cost of delivery of the Goods is given separately in the basket of the Store, depending on the delivery method selected by the Customer.
3. The available payment methods are described on the page of the Store under ‘Methods of payment’ and presented to the customer at the stage of placing the order (in the shopping basket).
4. If the customer has chosen to pay by traditional bank transfer, payment for the order should be made within 5 days of its placement. If payment is not made within the aforementioned period, the Contract shall be deemed not to have been concluded. The preceding sentence does not apply if the Seller offers customers deferred payment/payment in instalments through an external partner.
Delivery of goods
1. Delivery of the Goods is made at the customer's choice:
  - through a courier company
  - the Polish Post Office
  - To InPost parcel machines
  - via ORLEN parcel service
2. With the exception of Goods collected by the customer in person, the order is considered to be fulfilled at the moment of shipment to the customer (entrusting the shipment to a carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
3. Goods are dispatched by the Seller within 5 working days, unless a different deadline is clearly indicated in the product description when the customer places an order. Detailed lead times are given on the Shop's website under the ‘Lead times’ tab.
4. As a standard, the Seller handles orders within the territory of the Republic of Poland at costs indicated on the Shop's website in the ‘Delivery time and costs’ tab.
Withdrawal from the contract
1. The customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter ‘Privileged Entrepreneur’) has the statutory right to withdraw from the contract of sale of the Goods within 14 days of its receipt, without giving any reason, subject to the exceptions referred to below.
2. In order to comply with the withdrawal period, it is sufficient for the customer to send within the aforementioned period, a statement:
  - in electronic form to: sklep@kolonsky.com or
  - in writing to the address: Polna 42 Sp. z o. o., ul. Polna 42 lok. 1, 00-635 Warsaw.
3. The declaration of withdrawal from the contract may be submitted according to the template available here, however the use of the template is not obligatory. The Seller shall immediately send the customer an e-mail confirmation of receipt of the statement of withdrawal.
4. Then, within the next 14 days, the customer should send back the returned Goods at their own expense to the postal address Polna 42 Sp. z o.o., ul. Polna 42 lok.1, 00-635 Warsaw.
5. The Seller shall immediately, but not later than within 14 days of receipt of the declaration of withdrawal from the contract, refund to the customer:
  - the price of the Goods;
  - the cost of the original shipment of the Goods to the customer according to the cheapest ordinary way of delivering the Goods offered by the Store.
6. The Seller may refrain from refunding the payment until it has received the Goods back, or at least the customer has provided the Seller with proof of return.
7. We will refund the payment using the same means of payment that were used by the customer in the original transaction, unless the customer has expressly agreed otherwise.
8. The customer shall be liable for any diminution in the value of the returned Goods if, prior to the declaration of withdrawal, the customer has used the Goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the thing.
Exceptions to the right of withdrawal
1. The right of withdrawal shall not apply to Contracts for the supply of Goods:
  1. non-prefabricated, made to the consumer's/privileged trader's specifications or intended to meet his/her personalised needs (personalised goods);
  2. perishable or having a short shelf life (perishable goods);
  3. delivered in sealed packaging where the packaging has been opened by the customer and the goods cannot be returned for health or hygiene reasons after opening the packaging (hygienically packed goods);
  4. sound or visual recordings or computer programmes supplied on a tangible medium (e.g. CD) in sealed packaging if the packaging is opened after delivery;
  5. which, after delivery, by their nature are inseparably mixed with other goods (e.g. building materials, if used);
  6. newspapers, periodicals or magazines, with the exception of a subscription contract (paper newspapers);
  7. the price of which is dependent on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;
  8. alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which is dependent on fluctuations in the market over which the Seller has no control.
Complaints
1. The Seller is obliged to deliver the Goods conforming to the Contract to the customer.
2. Towards consumers and Privileged Entrepreneurs, the Seller shall be liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller shall be liable according to the provisions of the Civil Code.
3. Complaints may be submitted:
  - in electronic form to the address: sklep@kolonsky.com
  - or in writing to the address: Polna 42 Sp. z o.o., Polna 42 lok.1, 00-635 Warsaw.
4. The Seller shall consider a complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
5. In the event of dissatisfaction with the Seller's handling of the complaint, the consumer and the Privileged Entrepreneur may (in addition to the ordinary proceedings before the ordinary courts of law) also make use of out-of-court means of complaint handling and redress.
6. In order to do so, they can:
  1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute,
  2. use the assistance of a district (city) consumer ombudsman or a social organisation, whose statutory tasks include consumer protection,
  3. make use of ODR (Online Dispute Resolution) platform for online dispute resolution between consumers and traders if the dispute concerns obligations arising from a contract concluded via the Internet. More information about the ODR platform can be found here,
  4. apply to a permanent amicable consumer court to resolve a contractual dispute.
7. Additional information on out-of-court complaint and redress procedures can also be obtained from the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
Final provisions
1. Polish law shall apply to Contracts concluded in the Shop. The Contract is concluded in the Polish language.
2. None of the provisions of the Terms and Conditions does not exclude or in any way restrict the rights of the consumer (and the Priority Entrepreneur) resulting from the provisions of the law.
3. The Seller may make changes to the Terms and Conditions at any time, with such changes applying to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Digital or Electronic Service Agreements and (ii) customers with an Account in the shop - the customer will be notified of the change to the Terms and Conditions and the possibility of not accepting the new content.
4. The Terms and Conditions are effective as of 17-01-2024.